With over 50 years’ experience, we know that each property and tenancy are different. We always take the time to get to know you, build trust and work as a team to create a bespoke service that meets your needs. You’ll be assigned your own dedicated property manager who will personally deal with any maintenance issues or problems raised by your tenants. Our property managers have broad experience and like to think there isn’t much they haven’t seen when it comes to keeping properties properly maintained. They are also LAS qualified through the Chartered Institute of Housing to make sure you get the best possible advice. With the comprehensive Fully Managed package, you spread the cost of fees by paying monthly, as you receive the rental income. This avoids large upfront payments at the beginning of a tenancy and helps you manage your finances.
Our extensive knowledge of the local area will help you identify the rent achievable in line with current market conditions and trends. We will advise on all current legislation requirements for you as a Landlord and your property, and work with you to ensure that your property meets the current Health and Safety Legislation.
We will consult with you to make sure we identify the exact sort of tenant you are looking for. Once we have completed the valuation and appraisal we’ll start marketing the property on the major portal as well as our own website and high street offices. We will also get in touch with our database of tenants and start conducting viewings straight away. We will keep you up to date with all the viewings and send you an email report immediately after each viewing of feedback and tenants comments. Viewings need to be arranged quickly and be easy for prospective tenants to arrange. With this in mind, all our prospective tenants have access to book an appointment for viewing online 24/7.
Once you have approved the applicant we will swing into action and coordinate a comprehensive 7-year credit check to make sure we know exactly who we are dealing with. Our checks include:
Once everyone is happy and the credit and identity checks have been successful, we will draw up the tenancy agreement and circulate it to be signed electronically.
No need to worry – we will take care of this for you. We have direct links with all the major utility companies and local councils. All utility reading s are recorded in the property inventory. We will lodge your tenant’s deposit and issue all the legal paperwork.
We like to visit all our tenants after 3 months to make sure they are settling into their new home. It also enables us to ensure that they understand the terms of their tenancy, answer any questions and confirm how to report maintenance issues and repairs.
We pay the rent to you promptly, typically within 3 working days.
Our Landlords are provided with a unique login, giving access to your property portal which stores all the information about your property, including rent statements, inventories, inspection reports and safety certificates.
We arrange property visits with your tenants every 6 months and generate a report so you have ongoing visibility of the condition of your property. This also helps us to identify ongoing maintenance at the property.
Our tenants report all their repairs online. This acts as a comprehensive repair alert and audit trail for our Tenants and Landlords. The software also provides self-help guides for our tenants and emergency out of hour contact numbers.
We have a large network of local reliable contractors to take the headache out of arranging your own maintenance and repairs. However, we are also happy to use your preferred contractors.
We review rents annually and liaise with our landlords to ensure that rents are increased in line with the local market.
It is always good to know in advance of any implications that may affect you due to changes in legislation and financial implications that you may need to plan ahead for.
These reports complement our inventories and mid-term inspection reports to ensure that the property is returned to the condition and terms from which it was let.
We liaise with all parties to ensure that we represent our landlords fairly.
To stop those unexpected bills and council tax demands!